Privacy Policy
Last updated: 2025
Your privacy matters to us. This Privacy Policy explains what information Door Festival collects, how we use it, and the choices you have.
1. Information We Collect
- Information you provide: name, email, phone number, shipping address, billing details, and any information you submit when creating an account, placing an order, or contacting us.
- Information collected automatically: device type, browser, IP address, pages visited, and similar usage data through cookies and analytics tools.
- Information from third parties: when you sign in or pay using a third-party service, we receive limited information from that service.
2. How We Use Your Information
- To process and deliver your orders
- To communicate with you about your account, orders, and customer support requests
- To improve our website, products, and services
- To send marketing communications (only if you opt in — you can unsubscribe at any time)
- To comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal data. We may share necessary information with:
- Sellers, only to the extent required to fulfill your orders
- Logistics and payment providers
- Service providers who help us operate the platform (under confidentiality agreements)
- Authorities, where legally required
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, though some features may not work properly.
5. Data Security
We use industry-standard measures to protect your information. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or deletion
- Withdraw consent for marketing at any time
- Request a copy of your data
To exercise these rights, contact us at privacy@doorfestival.com.
7. Children
Door Festival is not intended for children under 13. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via the website or email.